The R350 Grant Appeal Process | Sassa Status Check Appeal

The R350 Grant Appeal Process | Sassa Status Check Appeal

The R350 Grant Appeal Process | Sassa Status Check Appeal. The South African Social Security Agency (Sassa) administers the Social Relief of Distress (SRD) grant, providing financial support to millions of South Africans. Despite monthly assistance to around 10 million people, numerous R350 grant applications are denied, prompting the need for appeal processes.

SASSA Role under the Department of Social Development

Sassa, operating under the Department of Social Development, plays a crucial role in assisting South Africans in meeting their basic needs. Recently, over R4 billion of SRD grant funds were returned to the National Treasury, underscoring available resources for eligible beneficiaries.

SRD Grant Appeal Process

Clients facing declined R350 grant applications retain the right to appeal Sassa’s decision. Notably, the appeal process has undergone recent changes. The Independent Tribunal for Social Assistance Appeals, appointed by the Minister of Social Development, now handles appeals related to the SRD R350 grant.

SASSA Eligibility Criteria

To qualify for the SRD grant, applicants must meet specific eligibility criteria outlined on the official Sassa website ( The grant is available for South Africans aged 18 to 59 without any other source of income, ensuring simplicity in the eligibility process.

SASSA Application and Appeal Procedures

To apply for the SRD R350 grant online, follow these steps:

  1. Visit the SRD Sassa website ( application).
  2. Choose your citizenship criteria (‘South African ID Holders’ or ‘Asylum Seekers and Special Permit Holders’).
  3. Select the ‘click here to apply online’ option.
  4. Enter your mobile number and click “send SMS.”
  5. Enter the one-time pin received from Sassa.
  6. Complete the application steps as guided by Sassa.

SASSA Appeal Process

If your application is rejected, lodge a Sassa appeal electronically. Stay informed about the appeal status, as the re-evaluation of R350 Relief Grant applications occurs monthly to ensure ongoing support for those in need.

How to Check Your SASSA Status

If you have an existing SASSA grant or have applied for the SASSA SRD payments, you can easily check the status of your application. Your local SASSA office is also available to assist you. Follow these steps to check your SASSA status online:

  1. Visit the SRD SASSA website.
  2. Scroll down to ‘Application status.’
  3. Select ‘Click here to check online.’
  4. Fill in the required fields.
  5. View the status of your R350 SRD grant application.

Applying for SRD R350 Grant on WhatsApp

Follow these straightforward steps to apply for the SRD R350 grant through WhatsApp:

  1. Add 082 046 8553 as a contact on your phone.
  2. Send a message saying ‘hi’ to the provided number.
  3. Respond with ‘help’ to receive various options.
  4. Reply ‘4’ to access the Unathi SASSA platform message.
  5. Respond ‘SRD’ to confirm your grant application.
  6. Confirm whether you’re applying for yourself or someone else.
  7. Provide your name, surname, and South African ID number.
  8. Follow the instructions received on WhatsApp.
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Check Your SASSA Status on WhatsApp

To check your SASSA status on WhatsApp, follow these steps:

  1. Add 082 046 8553 to your phone contacts.
  2. Send a message to the added number.
  3. Follow the instructions provided in the response.

Interpreting Status Messages

Before lodging a SASSA appeal, it’s crucial to understand the status message you received regarding your grant application. Examine the message to determine the reason for not receiving the grant. Check eligibility criteria thoroughly to ensure qualification. If the denial is valid, reconsider filing an appeal to avoid unnecessary hassle.

Eligibility Criteria for SRD R350 Grant

Ensure you meet the following eligibility criteria for the SRD R350 grant:

  • Citizenship: The candidate must be a South African citizen or permanent resident.
  • Residence: Applicants must be living in South Africa.
  • Age: Applicants must be between 18 and 60 years old.
  • UIF Payments: Individuals receiving UIF payments are not eligible for the SRD R350 grant.
  • Authentic Information: Provide complete and authentic information, including a 13-digit ID card number, mobile number, and bank account details.
  • Lack of Support: Applicants must be unable to support themselves and their family members, with no other source of income.
  • Insufficient Funds: Applications are declined if the applicant earns more than R585 per month.
  • DHA Record: Being found deceased in the Department of Home Affairs (DHA) records results in the cancellation of the request.

How to Submit a New SRD R350 Grant Appeal

Follow these step-by-step instructions to submit an appeal for the SRD R350 grant through the Independent Tribunal For Social Assistance Appeals (ITSAA).

1. Visit The ITSAA Website

Visit the ITSAA website to initiate the SRD R350 grant appeal process.

2. Enter Your Identification Number

Provide your identification number as part of the appeal initiation.

3. Enter The Cell Phone Number Used During the Application Process

Input the cell phone number you used during the SRD R350 grant application process.

4. Click Send “Pin”

Upon entering the required information, click “Send Pin” to receive a unique pin on your provided cellphone number.

5. Insert Pin and Click “Submit”

Once the pin is received, insert it into the designated field and click “Submit” to proceed with the appeal application.

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6. Select the Month for Your Appeal

Choose the specific month for which you are appealing by selecting from the available options.

7. Choose the Reason for Your Appeal

Secret the drop-down arrow to choose the reason for your appeal application from the options provided.

8. Click “Submit” to Complete the Sassa Appeal Application Process

After selecting the appeal month and reason, click “Submit” to finalize your SRD R350 grant appeal application. You will then be redirected to the appeal status screen.

How to Check the Status of Your R350 Grant Appeal

Ensure you stay informed about the status of your relief of distress grant appeal by following these steps.

1. Go to Sassa Appeals Website

Visit the Sassa Appeals website to access the appeal status tracking feature.

2. Enter ID Number and Telephone Number

Enter your identification number and the cellphone number associated with your appeal.

3. Track Appeal

Initiate the tracking process by entering your details and selecting the “Track Appeal” option.

Additional Option: Call Sassa Call Centre

Alternatively, contact the Sassa Call Centre at 0800 601 011 for assistance in checking your appeal status.

Outcome of Your Appeal

Understand the process and timeline for knowing the outcome of your SRD R350 grant appeal.

1. Decision Confirmation via SMS

Upon a successful appeal, the Independent Tribunal For Social Assistance Appeals (ITSAA) will communicate the decision through an SMS confirmation.

2. Appeal Decision Timeline

Expect to receive the outcome of your appeal within 60 to 90 days from the date of submission.

3. Final Decision by ITSAA

The decision made by ITSAA is considered final. If you believe you were unfairly rejected, the only recourse is a Judicial Review.

4. Be Patient During Processing

Due to the influx of applications, the process may take longer. Regularly check for updates, provide accurate information, and submit all required documents.

Social Relief Grant Payments Information

Learn about the payment process for the R350 grant and how to ensure a smooth transaction.

1. No Fixed Payment Date

The R350 grant does not have a fixed payment date. Sassa approves applications, and beneficiaries are notified when payments are available.

2. Payment Confirmation

Once your appeal is confirmed successful, payments will commence from the month of your initial application, following bank verification.

3. Provide Banking Details

Ensure Sassa has your accurate banking details to receive direct payments.

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4. Continuous Status Checks

Continue performing Sassa status checks until funds reflect in your account or are collected, maintaining vigilance throughout the process.

Collect Your R350 Grant

Beneficiaries of the SASSA SRD relief grant can opt for the most convenient method by having their grants directly deposited into their bank accounts. This allows them to access their funds at any time after SASSA processes the payment. To facilitate this, beneficiaries need to provide SASSA with their accurate banking details, ensuring the account belongs to the grant recipient. Additionally, beneficiaries must supply their mobile number and South African ID number for notification purposes. If any issues arise, an appeal can be lodged.

Cash Send Services

For individuals without a bank account, CashSend services provide an alternative means to receive the R350 grant. Beneficiaries use their ID numbers and phone numbers to access the grant money. A registered cellphone number and proof of identification are prerequisites for utilizing this option.

Retail Outlets

Social grants are disbursed through selected retailers across the country. Beneficiaries can conveniently withdraw their funds from retail outlets during operational hours. Popular retail chains such as Pick n Pay, Shoprite, Boxer stores, Usave stores, and Checkers are among the distribution points for social grants.

Shoprite Group

The Shoprite Group has expanded accessibility for R350 grant holders. They can now collect their SRD grant payments at any of the 1,286 supermarkets across South Africa, including Checkers, USave, OK, and Shoprite stores.

Contacting SASSA

SASSA Contact Details

To obtain information or seek assistance, beneficiaries can visit the SASSA website or contact SASSA directly through phone or local SASSA offices. The toll-free SASSA number is 080060 10 11, and the dedicated email address for grant enquiries is [email protected]. Social media channels also serve as alternative communication platforms.

SASSA Toll-Free Number

The toll-free SASSA number acts as a dedicated helpline for addressing queries and providing guidance to applicants and approved grant beneficiaries. Beneficiaries can call without incurring any charges for assistance, including performing a SASSA status check over the phone.

SASSA Head Office

Serious concerns, including issues related to submitting banking details, can be escalated to the SASSA head office. As the central administrative body overseeing the grant distribution process, the head office handles critical matters that may require additional attention.


This article aims to provide valuable information on how to collect the R350 grant, various payment options, and how to contact SASSA for assistance.

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